Chris Swenson, Director of Software Industry Analysis at The NPD Group
"In the age of the virtual workplace and the distributed organization, Enterprise customers have been demanding solutions that integrate all of their communication and collaboration technologies - voice, chat, instant messaging, collaboration, etc. - enabling their employees, partners and customers to work together more efficiently, thereby increasing both productivity and profitability," notes Chris Swenson, Director of Software Industry Analysis at The NPD Group, "As such, recent growth in the unified collaborative communications (UCC) solutions market has been strong and will likely remain so for several years to come."