CommuniGate Systems and IVR Technologies Group partner to deliver secure and complaint Contact Center technologies
19 February 2016, San Francisco, California - Berlin, Germany - CommuniGate Systems, the leader in secure web and mobile Unified Communications technology for Contact Centers has partnered with IVR Technology Group, the leader in secure voice and text services in compliance regulated environments. Together the partnership aims to deliver highly secure Contact Center technologies to markets requiring datacenter and application compliance.
The partnership has the key functional benefits centered around delivery of Compliance based Contact Center technology leveraging the expertise of IVR Tech and their HIPPA + PCI level 1 Cloud delivery system. This security footing coupled with the CommuniGate Pro multi-tenant SaaS delivery platform provides unique value in the markets that are regulated to adhere to such stringent demands from vendors.
The chief area of concern and the primary segment of IT investment for the foreseeable future is security. As more applications and content move to the Cloud, mitigation of threats to data that is under retention by vendors is paramount to security and the underlying regulations.
IVR Technology is well known in the industry for its payment by phone systems and delivery of highly flexible IVR based systems for Contact Centers under the most demanding conditions. IVR Tech has HIPPA compliant data centers and will leverage its expertise in security and workflows to deliver the best of breed solutions for the marketplace.
Michael Byrne, CEO, IVR Technology Group said, "With this venture, we will demonstrate what is possible when leading companies with complementary capabilities work together to meet a common goal. We believe that fingerprint authentication will eliminate passcodes, problematic security based questions and truly enhance the consumer experience."
"The expertise of IVR Technology Group around compliancy and secure cloud based technologies is fundamental to their continued success in such a competitive marketplace. IVR Tech Group's dedication and extensive knowledge allows our partnership to be built on a common trust of competence. Our technical staff are pleased to work with such a great team that knows their stuff inside and out," said Jon Doyle, Vice President, CommuniGate Systems.
CommuniGate Pro Contact Center ver2.0 features include:
- Web based Agents using WebRTC technology
- Integration to leading CRMs - MS Dynamics, salesforce.com + many more
- Encryption for secure calls
- Biometric authentication and validation services
- Advanced monitoring of active calls in "whisper mode"
- Call recording and injection into CRM, provisioning or ticketing systems
- Secure Instant Messaging and Chat rooms
- Fault tolerance with Dynamic Clustering
- Media transcoding of WebRTC to SIP
- IPv6 to IPv4 transcoding
- Custom branding and extensibility
Contact Center 2.0 with Biometric features better ensures security and privacy over customer data and transactions. Learn more by contacting IVR Technology Group today [email protected]
About CommuniGate Systems
CommuniGate Systems develops the world’s most efficient and secure Unified Communications technology, enabling businesses of any size to better connect and collaborate. CommuniGate Pro provides unprecedented efficiency at extreme scale with an all active member Dynamic Cluster technology. The unique multi-threaded technology holds all known world records and has unchallenged performance delivering the best value to organizations that take security and efficiency seriously.
Companies that depend upon CommuniGate Pro for their secure Unified Communications include; NASA, British Airways, SITA, US Missile and Space Command, Lawrence Livermore National Laboratory, Los Alamos National Laboratory, Lockheed Martin, Aeroenvironment, along with more than 17,000 other businesses with more than 190 million end users.
About IVR Technology Group, LLC
IVR Technology Group offers a flexible range of services from self-service to white-glove account handling. The company's main solutions include call tracking and over the phone payment applications built in a platinum-grade security environment. IVR Technology Group's applications and services allows for a deliver remarkable customer experiences within the cloud.
CommuniGate Systems Press Contacts:
San Francisco +1 415 569 2280
Berlin Phone: +49 30 2589 5018
Email: [email protected]
IVR Technology Group
+ 1 716 250-2800 Ext. 212
Email: [email protected]