CommuniGate Systems' unveils WebRTC enabled Contact Center solution

24 April 2015, San Francisco, California and Berlin, Germany - CommuniGate Systems, the leader in secure, super-efficient, web and mobile Unified Communications technology unveils the WebRTC equipped Contact Center solution. Providing rapid deployment in virtual topologies, Contact Center is perfect for Enterprises that need an easy to use and deploy solution for their support and sales agents. Contact Center 2.0 is already integrated with leading CRM, provisioning and support ticketing systems and can be adapted to nearly any infrastructure.

The new 2.0 release is is packed with rich features in a simple yet powerful user interface that can be deployed in home or remote offices in just 3 clicks. With the ability to add or remove agents, Enterprises can quickly adapt to changes in sales or support peaks on the fly. The platform has easy set of API’s and set of built-in HTML5 interfaces that can be branded or modified like a webpage. This structure permits a simple way to blend in with portals for customer self-care or sales transactions in the shopping cart experience.

CommuniGate Pro Contact Center ver2.0 features include:

  • Web based Agents using WebRTC technology
  • Integration to CRM systems such as Salesforce, MS Dynamics, & SugarCRM
  • Encryption for secure calls
  • IPv6 support
  • Advanced monitoring of active calls in "whisper mode"
  • Call recording and injection into CRM, provisioning or ticketing systems
  • Secure Instant Messaging and Chat rooms
  • Fault tolerance with Dynamic Clustering
  • Media transcoding of WebRTC to SIP

Contact Center can be deployed as a “Hybrid Cloud” where the systems are deployed in the customer data center. This model ensures that the customer has the confidence that their data, their infrastructure, and their customer information is always in their hands. The technology is deployed with the confidence that the product is fully supported, updated, and tuned by CommuniGate Systems. Pricing models are based upon the amount of users in a month or by year; with no restriction on features. All new features and benefits of feedback are rolled back into the product and provided to all members of the service.

Find out more, and download the free trial of CommuniGate Pro 6.0 here

About CommuniGate Systems
CommuniGate Systems develops the world’s most efficient and secure Unified Communications technology, enabling businesses of any size to better connect and collaborate. CommuniGate Pro provides unprecedented efficiency at extreme scale with an all active member Dynamic Cluster technology. The unique multi-threaded technology holds all known world records and has un-challenged performance delivering the best value to organizations that take security and efficiency seriously.

Companies that depend upon CommuniGate Pro for their secure Unified Communications include; NASA, British Airways, SITA, US Missile and Space Command, Lawrence Livermore National Laboratory, Los Alamos National Laboratory, Lockheed Martin, Aeroenvironment, along with more than 17,000 other businesses with more than 190 million end users.

CommuniGate Systems

San Francisco +1 415 383 7164

Berlin Phone: +49 30 2589 5018

Email: [email protected]

Twitter: @communigate