Before you contact the CommuniGate Support Department, please:
- consult with the How To and Help Me sections of the CommuniGate Pro manual.
- check the Knowledge Base
- search the CommuniGate Pro Mailing List archive
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CommuniGate Systems provides the Basic and Pre-Sales support to all current and potential (trial) customers.
E-mail your questions to firstname.lastname@example.org (24 hours, Monday-Sunday).
You can also call the support deparment at +1 (800) 262 4722 or +1 (415) 569 2280, from 6:00AM till 3:00PM USA Pacific Time, Monday-Friday.
Please provide the following details: the CommuniGate Pro version, the platform it runs on, and the portions of the CommuniGate Pro Log displaying the problem. You may want to set some of the Log Level setting to ALL INFO in order to record detailed information into the Log.
The Premium packages add 24x7x365 telephone and IM support with various SLA options, as well as on-site support options.
Please contact email@example.com to purchase these packages.